Shipping policy
Shipping Service
To ensure swift and secure delivery of your orders, we utilize reliable courier services such as DHL and ECMS.
Shipping Range
We ship worldwide. For details on the countries and regions we can ship to, please visit the Choose Your Country or Region page.
Shipping Costs
Shipping costs are calculated based on the weight or volumetric weight of the package. Please note that we do not offer free shipping services, so be sure to check the shipping cost at the time of purchase.
Order Processing Time
Orders received by 1 PM Japan Standard Time (JST) will be shipped on the same day.
Estimated Delivery Time
Delivery time varies by destination, typically ranging from 2 to 7 days. However, please be aware that international circumstances may affect shipping times.
Tracking
All shipments can be tracked online. You can check the current status of your shipment on the courier's tracking page.
Customs Duties and Other Fees
For international shipments, customers are responsible for customs duties and any other fees incurred during importation.
Dealing with Delays and Issues
- Shipping Delays: In the event of a delay, we will coordinate with the courier to provide you with the latest information.
- Lost Items: If an item is lost, we will act swiftly to investigate and, if necessary, resend the item.
- Damaged Items: If an item is damaged during shipping, we support returns or exchanges. Please contact us immediately if you receive a damaged item.
We prioritize your satisfaction and trust, and aim to respond quickly and appropriately to any concerns. If you have any questions, please feel free to contact us at any time.